Start with a clean baseline
Use browser-visible screen, touch, camera, microphone, speaker, sensor and connection tests as a fast functional inspection, then use the OS/manufacturer for battery-health, cellular, biometric and internal hardware diagnostics.
Live evidence
Relevant checks
First sequence
Do the high-signal checks before risky changes
- 1
Connect directly to a known-good USB port
- 2
Check physical mute/gain controls
- 3
Run the microphone test before opening the affected app
Decision points
What the result should change
If touch/camera/audio works in browser but not one appCheck the app's permission and selected input/output before resetting the phone.
If charging is the symptomSeparate adapter wattage, cable capability, connector condition and battery/thermal limits.
If the device is used/refurbishedTest all user-facing functions before account transfer/payment, not after.
Browser can help check
- Confirm the browser receives an audio stream
- Show input level/waveform
- Enumerate available media inputs after permission
Browser cannot prove
- Read USB electrical health
- Repair drivers or firmware
- Prove the capsule/preamp is electrically healthy
Repair boundary
Know when to stop browser troubleshooting
- Swollen batteries, exposed cells or severe heat require immediate service handling.
- Do not insert metal objects or liquids into charging ports.
- DeviceOK cannot verify IMEI ownership, activation lock or water-resistance integrity.
Used-device inspection
What to verify before paying or signing off a repair
- Touch across the whole panel and pixel/color inspection
- Front/rear cameras, microphones, speakers and buttons
- Charging/data port, Wi-Fi/Bluetooth and manufacturer battery-health screen