Start with evidence
Run the tests that separate the likely branches
Decision table
What the observation changes
ObservationWhat it meansNext action
Phone connects reliably but transfer stays below USB 3-class ratesConsistent with the model's USB 2 interface; speed alone does not show a fault.Compare against a local USB 2-class transfer expectation.
Connection repeatedly disconnectsA USB 2 ceiling does not explain link drops.Test a different known-good cable and direct host port.
iPhone 17 Pro is actually the modelThe Pro has a different USB 3 capability.Use the iPhone 17 Pro diagnostic/compatibility path.
Sequence
Work from reversible checks to escalation
- 01
Confirm exact model in Settings.
- 02
Use a direct known-good host port and cable.
- 03
Use a local file/source so network speed is not the bottleneck.
- 04
Judge the result against USB 2 capability, not a 10-Gb/s USB-C label.
Likely areas
Keep these branches separate
Model USB 2 ceilingSlow source/destination storageHub/cable pathCloud/network transfer mistaken for local USB
Repair boundary
When to stop changing settings
Escalate for service if the port is physically damaged, cannot maintain a connection with multiple known-good cables/hosts, or will not enumerate at all.