Model facts that change the troubleshooting path
Elgato specifies Facecam MK.2 as a UVC camera with USB Type-C interface.
Elgato documents a fixed-focus lens and a 30–120 cm focus range; the model's supported modes can change with USB connection capability.
Test matrix
What to test and what a pass actually tells you
Run the test closest to the symptom. A passing result narrows the diagnosis; it does not certify the entire device.
A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→Diagnostic focus
Problems worth separating on this model
Evidence handoff
If the browser cannot reach the suspected subsystem
Keep the browser result as one observation, then move to the operating system or manufacturer diagnostic that can see the protected hardware state. Do not interpret an unsupported browser API as a failed component.
For model-specific firmware, drivers or service diagnostics, use the official Elgato source linked on this page.