Model facts that change the troubleshooting path
Elgato specifies USB 3.0 5 Gb/s Type-C, HDMI 2.0 input/output and lag-free passthrough up to 2160p60, 1440p120 or 1080p240.
Elgato lists capture modes including 2160p30, 1440p60 and 1080p60; HDR10 passthrough can reach 4K60 while HDR capture is listed up to 1080p60.
Test matrix
What to test and what a pass actually tells you
Run the test closest to the symptom. A passing result narrows the diagnosis; it does not certify the entire device.
A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→A pass proves this browser received live camera frames; app selection, permissions or capture mode become more important if one app still fails.
→Use the result as a visual/timing reference. It cannot certify panel electronics or cable signal integrity by itself.
→Use the result as a visual/timing reference. It cannot certify panel electronics or cable signal integrity by itself.
→Diagnostic focus
Problems worth separating on this model
Model-specific problems
Start with the symptom people actually search for
These paths combine this model's documented limits with live evidence, instead of copying a generic troubleshooting checklist.
Exact specifications
Compatibility questions tied to this model
Evidence handoff
If the browser cannot reach the suspected subsystem
Keep the browser result as one observation, then move to the operating system or manufacturer diagnostic that can see the protected hardware state. Do not interpret an unsupported browser API as a failed component.
For model-specific firmware, drivers or service diagnostics, use the official Elgato source linked on this page.