Start with evidence
Run the tests that separate the likely branches
Decision table
What the observation changes
ObservationWhat it meansNext action
3.5 mm sound is normal; LIGHTSPEED silentAcoustic drivers are partly proven.Check receiver enumeration and select the PRO X 2 wireless output explicitly.
Bluetooth and LIGHTSPEED both fail but 3.5 mm worksWireless power/firmware/routing is higher priority.Charge, reset/re-pair and check Logitech software/support.
All three modes are silentA broader headset/output issue remains.Run another source and inspect headset controls.
Sequence
Work from reversible checks to escalation
- 01
Test left/right audio at safe volume.
- 02
Compare 3.5 mm, Bluetooth and LIGHTSPEED.
- 03
Select the exact wireless output in OS/app.
- 04
Reconnect receiver direct to host.
Likely areas
Keep these branches separate
Wrong OS outputLIGHTSPEED receiver/USBG HUB profileWireless pairingHeadset hardware
Repair boundary
When to stop changing settings
Use Logitech support if the wireless modes remain unavailable across known-good hosts while wired audio is proven.