a website cannot obtain your location
This symptom concerns the system path. Start with a neutral DeviceOK test where available so the next step is based on evidence rather than a generic reset sequence.
Do not jump to the most invasive fix
Avoid destructive resets, unofficial driver packages, firmware flashing, or replacing hardware before the simpler detection, permission, connection and configuration checks are exhausted.
Retest the same condition
After every meaningful change, repeat the same test under the same conditions and compare the result.
Rule out the simple causes
- 1
Run DeviceOK Location Permission Test.
- 2
Allow Location for DeviceOK in the browser site permissions.
- 3
Check that operating-system location services are enabled for the browser.
Work through the problem in order
- 1
If a location fix appears here, focus on the original site's permission or app logic.
- 2
If permission is granted but accuracy is poor, move away from VPN/proxy assumptions and compare another map/location app.
- 3
If no browser can obtain location, inspect OS location services and device/network location sources.
If the matching DeviceOK test succeeds, prioritize the affected app, browser policy, operating-system setting, or configuration before assuming complete hardware failure.
If the same capability also fails in DeviceOK and another trusted diagnostic path, broaden the investigation to connection, operating-system/device state, official driver or firmware support, and finally hardware.