Start with evidence
Open test →Chrome camera permission and operating-system camera permission are separate layers.
If the live test passes, the investigation can usually move away from total hardware failure and toward the affected app, permissions, routing or configuration.
Try the simple causes first
- 1
Allow Camera in the site permission control.
- 2
Verify Chrome Settings > Privacy and security > Site settings > Camera.
- 3
Verify operating-system camera access.
Work through the problem in order
- 1
Allow Camera in the site permission control.
- 2
Verify Chrome Settings > Privacy and security > Site settings > Camera.
- 3
Verify operating-system camera access.
- 4
Reload and retest with DeviceOK.
If it works in DeviceOK
Use the passing DeviceOK test to narrow the problem to the specific app or settings layer.
If it also fails in DeviceOK
If DeviceOK also fails, step back to permissions, connection, OS configuration, and device-level troubleshooting.
Made a change?Run the same test again instead of assuming the problem is fixed.
Retest Webcam test