What this symptom means
Nothing useful can be tested until the device or browser path is visible. Start with connection, power, permission and OS recognition before app settings.
Fault tree
MIDI fault tree
Use the observation that best matches what you can reproduce. Do not treat every cause as equally likely.
Evidence: Device is visible but no messages appear from the intended port.
Next: Select the correct MIDI input and compare note/CC/sustain events in DeviceOK.
Evidence: DeviceOK receives messages but the DAW/instrument does not respond.
Next: Check MIDI channel, track input, monitor/arm state and mapping.
Evidence: Device disappears or messages stop when the cable/hub is moved.
Next: Test direct USB, known-good cable and power path.
Evidence: Specific controls are missing across apps.
Next: Check official firmware/editor and hardware mode.
Interpret the result
Evidence matrix
A test result is useful only if it changes the next troubleshooting branch.
Fast baseline
Rule out the simple causes first
- 1
Connect and power the controller before opening the MIDI monitor.
- 2
Use a browser that supports Web MIDI and grant MIDI access when prompted.
- 3
Close another app that may have exclusive access to the MIDI port.
Full sequence
Work from reversible checks to invasive ones
Do not install unofficial driver packs or firmware from download sites just because the device is missing.
- 1
If the controller appears in DeviceOK, the physical USB/MIDI connection and browser-level MIDI path are working.
- 2
If it never appears in multiple supported apps, inspect cable, USB hub/port, controller mode, OS MIDI device recognition, and official drivers where required.
- 3
Do not install third-party driver packages from unofficial download sites.
Platform branches
Where the setting lives
DAW
- Check track input and monitor/record-arm
- Check MIDI channel/all channels
- Temporarily bypass control-surface scripts
Browser
- Use a browser with Web MIDI support
- Grant MIDI permission when prompted
- Select the exact input port
Hardware
- Direct USB before hubs
- Check sustain pedal polarity/mode
- Use manufacturer editor only after raw messages are tested
If the matching DeviceOK test succeeds, prioritize the affected app, browser policy, operating-system setting, or configuration before assuming complete hardware failure.
No messages across supported apps shifts attention to connection, driver/firmware or controller mode. Compare the simplest direct connection and official diagnostic path before replacement.
Escalation threshold
When software troubleshooting has stopped being high value
- Specific keys/controls fail in multiple MIDI monitors
- USB connection is unstable across hosts
- Visible port damage
- Official firmware/editor cannot communicate with the device