right-click events do not register
If the live test passes, the investigation can usually move away from total hardware failure and toward the affected app, permissions, routing or configuration.
Try the simple causes first
- 1
Run the relevant DeviceOK mouse test and confirm which buttons, wheel events, or movements fail.
- 2
Check power, cable, receiver, USB port, or Bluetooth connection.
- 3
Clean the sensor/wheel area if the symptom is movement or scrolling related.
Work through the problem in order
- 1
Run the relevant DeviceOK mouse test and confirm which buttons, wheel events, or movements fail.
- 2
Check power, cable, receiver, USB port, or Bluetooth connection.
- 3
Clean the sensor/wheel area if the symptom is movement or scrolling related.
- 4
Try a different surface or connection method where applicable.
- 5
Check whether the problem occurs outside the affected app.
- 6
Use the manufacturer's official software/firmware support only if simpler checks do not resolve it.
If the mouse passes the DeviceOK test, prioritize the affected application, permissions, routing, or configuration before assuming the hardware is dead.
If the mouse also fails in DeviceOK and another trusted app, broaden the diagnosis to connection, OS settings, drivers/firmware, and then possible hardware failure.