Start with evidence
Open test →A microphone that works in DeviceOK but fails in Zoom usually points to Zoom selection/permission/routing before hardware failure.
If the live test passes, the investigation can usually move away from total hardware failure and toward the affected app, permissions, routing or configuration.
Try the simple causes first
- 1
Run DeviceOK microphone test.
- 2
In Zoom audio settings, select the same microphone.
- 3
Verify the microphone is connected and not muted.
Work through the problem in order
- 1
Run DeviceOK microphone test.
- 2
In Zoom audio settings, select the same microphone.
- 3
Verify the microphone is connected and not muted.
- 4
Check OS permissions for Zoom.
- 5
Run Zoom's own audio test.
If it works in DeviceOK
Use the passing DeviceOK test to narrow the problem to the specific app or settings layer.
If it also fails in DeviceOK
If DeviceOK also fails, step back to permissions, connection, OS configuration, and device-level troubleshooting.
Made a change?Run the same test again instead of assuming the problem is fixed.
Retest Mic test