Move beyond the browser at the right time
- A Lenovo PC has an internal component symptom
- Browser tests cannot inspect the suspected hardware
- You want Lenovo's own health scan before service
What the official native tool can add
- Run Lenovo hardware scans
- Test supported internal components
- Provide Lenovo-specific health/diagnostic feedback
What to establish in DeviceOK first
- Keyboard, camera, microphone, speakers and display checks
- External device testing
- Record whether the problem also occurs outside the affected app
Keep the evidence chain
Record which DeviceOK test passed or failed, run the official diagnostic, then compare the native result with the original symptom. A native diagnostic pass does not automatically mean an app-specific problem is imaginary; it means the next investigation should move toward configuration, permissions, compatibility or intermittent behavior.