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Brother · HL-L2460DW family

Brother HL-L2460DW Jam 2-sided

Brother says paper is jammed in the 2-sided tray or inside the back cover/fuser path.

FIRST ACTIONStop repeated print attempts and clear the duplex/rear path using Brother's model procedure.

Interpretation

What this message does — and does not — prove

Official meaningBrother says paper is jammed in the 2-sided tray or inside the back cover/fuser path.
Do not assumeThis message does not by itself prove a bad duplex unit or fuser.

Safe sequence

Work through the manufacturer-scoped path

  1. 01

    Leave the machine powered on long enough for the internal fan to cool hot parts before opening the specified area.

  2. 02

    Remove the paper tray and inspect the 2-sided tray path without tearing the sheet.

  3. 03

    Follow Brother's rear/fuser access procedure and remove all visible jammed paper.

  4. 04

    Reload a straight, correctly sized stack and retry one controlled page.

Stop / escalate

When not to keep experimenting

If the message returns with no paper present, stop forcing rollers/covers and use Brother service guidance.