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Printer fault lookup

Printer messages, separated by exact model family.

Use the code as evidence. These pages preserve the manufacturer's meaning, the safest first action, what the message does not prove, and when to stop troubleshooting.

22 sourced messages3 manufacturersModel-family scopedReviewed 2026-08-11
Brother
Jam 2-sided · Brother HL-L2460DW Jam 2-sided

Brother says paper is jammed in the 2-sided tray or inside the back cover/fuser path.

HL-L2460DW family
→Brother
Jam Inside · Brother HL-L2460DW Jam Inside

Brother defines this as paper jammed inside the machine.

HL-L2460DW family
→Brother
Jam Rear · Brother HL-L2460DW Jam Rear

Brother says paper is jammed in the back of the machine.

HL-L2460DW family
→Brother
Jam Tray 1 · Brother HL-L2460DW Jam Tray 1

The paper path associated with Tray 1 is jammed or cannot feed correctly.

HL-L2460DW family
→Brother
Drum End Soon · Brother HL-L2460DW Drum End Soon

This is a drum-life warning, not the same thing as an empty toner cartridge.

HL-L2460DW family
→Brother
No Drum Unit · Brother HL-L2460DW No Drum Unit

The printer is not detecting the drum unit in the expected installed state.

HL-L2460DW family
→Brother
No Paper · Brother HL-L2460DW No Paper

The machine is not detecting/feed-starting paper from the expected source.

HL-L2460DW family
→Brother
Media Mismatch · Brother HL-L2460DW Media Mismatch

The requested paper/media setting does not match the configured/loaded media path.

HL-L2460DW family
→Epson
E-01 · Epson ET-2850 E-01 printer error

Epson defines E-01 as a printer error.

EcoTank ET-2850
→Epson
E-02 · Epson ET-2850 E-02 scanner error

Epson defines E-02 as a scanner error.

EcoTank ET-2850
→Epson
E-11 · Epson ET-2850 E-11 ink pad service message

Epson states E-11 means the ink pad needs to be replaced.

EcoTank ET-2850
→Epson
W-01 · Epson ET-2850 W-01 paper jam

Epson identifies W-01 as a paper-jam condition.

EcoTank ET-2850
→Epson
W-11 · Epson ET-2850 W-11 ink pad nearing service life

Epson states W-11 means an ink pad is nearing the end of its service life.

EcoTank ET-2850
→Epson
I-22 · Epson ET-2850 I-22 Wi-Fi setup message

Epson's status table associates I-22 with connecting using the access point/router button method.

EcoTank ET-2850
→Epson
I-23 · Epson ET-2850 I-23 PIN setup message

Epson's status table associates I-23 with entering the displayed PIN into the access point or computer within the stated setup window.

EcoTank ET-2850
→Canon
5100 · Canon PIXMA TR4720 support code 5100

Canon defines 5100 as a printer error and specifically tells users to check FINE cartridge installation and whether cartridge-holder movement is impeded.

PIXMA TR4700 / TR4720 family
→Brother
Toner Low · Brother MFC-L2820DW Toner Low

Brother says Toner Low means the toner cartridge is approaching the end of its expected life, but has not yet reached the replacement state.

MFC-L2820DW family
→Brother
Replace Toner · Brother MFC-L2820DW Replace Toner

Replace Toner is the machine's toner replacement state. Brother distinguishes it from the earlier Toner Low warning.

MFC-L2820DW family
→Brother
Toner Ended · Brother MFC-L2820DW Toner Ended

Brother says Toner Ended can appear after Continue Mode has already forced printing beyond Replace Toner until the toner cartridge reaches its maximum operational life.

MFC-L2820DW family
→Brother
Cannot Detect · Brother MFC-L2820DW Cannot Detect

Brother documents Cannot Detect for cases where the machine cannot detect the toner cartridge or drum unit.

MFC-L2820DW family
→Brother
Drum ! · Brother MFC-L2820DW Drum !

Brother says Drum ! can indicate that the drum unit's corona wire needs cleaning or that the toner/drum assembly is not installed correctly.

MFC-L2820DW family
→Brother
Replace Drum · Brother MFC-L2820DW Replace Drum

Replace Drum is a drum-life maintenance state. Brother instructs users to reset the drum counter when a new drum unit is actually installed.

MFC-L2820DW family
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